What do I need to bring with me?

Please arrive about ten minutes early to complete paperwork and plan to spend an hour with your therapist. Bring your insurance card and your doctor’s prescription written within thirty days of your visit. Your doctor may also fax the order for therapy. If your injury is due to an auto or work-related accident, it is helpful to provide your claim number and contact person before your first visit.

How should I dress?

You should wear loose fitting clothing so you can expose the area that we will be evaluating and treating. For example, if you have a knee problem, it is best to wear shorts. For a shoulder problem, a tank top is a good choice, and for low back problems, wear a loose-fitting shirt and pants, again so we can perform a thorough examination.

Is physical therapy painful?

For many patients, one of the primary objectives is pain relief. This is frequently accomplished with hands-on techniques, modalities such as ultrasound, electrical stimulation, and/or heat or cold therapy. Movement often provides pain relief as well. Your physical therapist will provide you with the appropriate exercises not only for pain relief but to recover range of motion, strength, and endurance.
In some cases, physical therapy techniques can be painful. For example, recovering knee range of motion after total knee replacement or shoulder range of motion after shoulder surgery may be painful. Your physical therapist will utilize a variety of techniques to help maximize your treatment goals. It is important that you communicate the intensity, frequency, and duration of pain to your therapist. Without this information, it is difficult for the therapist to adjust your treatment plan.

How often will I be coming to therapy and for how long?

Your therapist will consult with your physician to determine the length and frequency of care that is most appropriate for you. Your therapist will remain in close contact with your doctor throughout your treatment via progress notes and phone calls.

Can I bring family members with me to my therapy?

The initial evaluation is a good place to bring an adult member of your family for additional information or assistance into the clinic. After your first visit, it is recommended that you have your adult family member wait for you in the reception area. Unattended children are not allowed in the exercise areas for safety reasons.

What is the no show/cancelation policy?

We require 24 hour notice for any cancelations to insure that our therapists can fill their schedule with patients that are waiting to get in for treatment. Late cancellations will be charged $45 and No Shows will be charged $75. This is not a charge that we can bill your insurance for, you will be responsible to pay this out of pocket.

How can I make payments?

Cash, Check, Credit (Visa or MasterCard only) or HSA card. You will receive a statement in the mail. You can send it in with your credit card information or with a check. We also accept payment at each clinic in person or over the phone.

Do you accept my Insurance?

We accept most major insurance coverage, here is a partial list:

  • Blue Cross & Blue Shield
  • Tricare For Life
  • Tricare East
  • Medicare
  • United Healthcare PHIP
  • Workers Comp
  • Blue Advantage
  • Humana
  • Self Pay
  • Champ VA